TAILGATING
Tailgating is not permitted in Lot A, Lot B or Lot G/Official Lot. Tailgating in other lots is permitted only under the following conditions:
- Vehicle must be parked within one parking space boundary.
- ONLY allowed in front or behind a parked vehicle, but never in a parking space.
- No holding or saving spaces for other guests is permitted at any time. All parties must arrive together to get consecutive spaces.
- Tents, inclusive of tent poles, coolers, tables and grills must fit within one parking space boundary.
- Groups may only combine use of parking spaces equal to the number of vehicles in the party and all vehicles must be in consecutive spaces.
- Tailgates in front or behind vehicles must always yield to traffic flow.
- No open flames of any type are allowed.
- Consumption of alcohol is prohibited.
- Inappropriate or dangerous behavior is not allowed.
- For security reasons, no trash bins are located in Citi Field parking lots. Guests should bag trash for pickup after the event.
Failure to comply with ANY of the above conditions may result in a written summons by NYPD and/or removal from the parking lots.
TEEN CLUB
Information is available at Mets.com/TeenClub or at the Teen Club table located on the Field Level Concourse behind Section 109 from the time gates open until the end of the third inning during all Mets home games.
TICKET SALES AND SERVICES - FACILITY
BOX OFFICE TICKET WINDOWS
The main box office ticket windows at Citi Field are located on the exterior of the ballpark, on the third base side of home plate and the Jackie Robinson Rotunda, adjacent to the Ticket Services Office. There is a satellite set of exterior windows near the Left Field Gate and the Bullpen Gate which will be open for select events. Ticket windows are also located inside the Jackie Robinson Rotunda behind the number 42. Ticket Windows are only open on game days, beginning 4 hours prior to the scheduled first pitch of the game, and normally remain open through the end of the 7th inning (may vary for doubleheaders).
TICKET SERVICES OFFICE
The Mets Ticket Services Office has been permanently closed and all Ticket Services needs can be fulfilled at the third base side ticket windows near the Jackie Robinson Rotunda on the exterior of the ballpark. During the off-season all ticket windows will closed. For ticket sales, questions and concerns, guests may call the Mets Ticket Office at (718) 507- TIXX to speak to a Ticket Office representative. You may also email [emailprotected] or [emailprotected] for ADA related questions.
BOX OFFICE HOURS FOR NON-GAME DAYS DURING THE SEASON
Phones: Monday-Friday: 9:00 a.m. to 5:00 p.m. Closed Saturday and Sunday.
Ticket Windows: CLOSED
BOX OFFICE HOURS FOR GAME DAYS DURING THE SEASON
Phones: Monday-Friday: 9:00 a.m. until 1 hour after first pitch. Saturday-Sunday: 9:00 a.m. until 1 hour after first pitch.
Ticket Windows: Open 4 hours prior to first pitch and close at the end of the 7th inning.
GENERAL TICKET INFORMATION
LOST OR STOLEN TICKETS
All ticket holders are responsible for the security of their tickets. Stolen tickets may be reprinted at the Mets’ discretion, without charge, if an official Police Report is presented to the Mets Ticket Office. Guests with lost or stolen ticket problems should contact the Ticket Office at (718) 507-TIXX in advance of the game(s), or come to the Ticket Services Windows along the third base side of the ballpark near the Jackie Robinson Rotunda on the day their game is scheduled.
PLAYER TICKET WINDOWS
All Player Tickets are sent digitally and can be accessed digitally through the MLB Ballpark app or My Mets Account on Mets.com/mytickets. In the special circ*mstance that printed tickets are being left, a designated window for Mets Player Tickets and Visiting Club Player Tickets is located on the third base side of the ballpark at Ticket Window 2. Proper photo identification is required to pick up tickets. The Players Ticket Window normally closes upon completion of the top half of the fifth inning. Late arrivals may pick up Players Ticket orders at one of the Ticket Services Windows along the third base side of the Jackie Robinson Rotunda through the end of the seventh inning.
RAINOUT INFORMATION
In the event of a postponement, guests should visit Mets.com/Rain for official information regarding tickets from that postponed game.
TICKET SALES
ACCESSIBLE SEATING
Over 800 accessible seat locations are available throughout Citi Field. Advance purchases may be made through all single game sales channels, including Mets.com, the MLB Ballpark App, or by calling the Mets Ticket Office at (718) 507-TIXX. Subject to availability, tickets are sold in advance and day-of-game at all our Box Office ticket locations. All ticket window counters meet the required height of 36” for wheelchair accessibility. A minimum of one and maximum of three adjacent companion seat(s) may be purchased for each accessible seat purchased. Additional seats will try to be found in close proximity, up to the advertised ticket limit. The purchase of tickets for accessible seating is restricted to persons who have (or are purchasing tickets for someone who has) a mobility disability or a disability that requires the use of accessible features that are provided in the accessible seating.
Accessible seating is available in the following sections.
Delta Sky360 - Sections G and F
Clover/Fiserv - Section 16
Field Level - Sections 102, 104, 105, 109-114, 116, 119, 121-125, 129-132, 134-136, 140, 142, and 143
Excelsior Level - Sections 303-305, 308, 312, 317, 321, 326, 328, 330, 335, and 336
Promenade Level – Sections 403, 404, 406-411, 413, 415-417, 419-425, and 428-434
Movable Armrest Seating – Citi Field has seating locations throughout the ballpark where one of the armrests can be raised to provide guests additional sitting space. These locations are great for guests that do not require a wheelchair space or companion seat but are looking for a little more room. Seats are located immediately upon entering a section and are aisle seats. These locations can be purchased on Mets.com (click on “More seat details” when selecting seats to verify the seat has a moveable armrest) or by contacting Accessibility Services at (718) 565-4360.
ADVANCE TICKETS
Advance tickets may be purchased at designated windows on the exterior of Citi Field along the third base side of the Jackie Robinson Rotunda. Advance Ticket Windows are only open on game days, beginning 4 hours prior to the scheduled first pitch of the game, and normally remain open through the end of the 7th inning (may vary for doubleheaders). Inside the ballpark during games, tickets may be purchased at the Advance Ticket Windows on the Plaza Level behind the number 42 in the Jackie Robinson Rotunda. MasterCard, Visa, Discover, American Express and Mets Gift Cards are accepted at all windows.
GROUP TICKET SALES
Group purchases of 15 or more tickets to one game may be made through the Mets Ticket Office at Citi Field, phone at (718) 507-TIXX, or by email at [emailprotected]. A Group Sales representative will assist in planning your group event and purchasing tickets. Group Hospitality Area packages are available as well. Please visit Mets.com/groups for more information.
INTERNET
Tickets may be purchased at Mets.com, LosMets.com or via the MLB Ballpark App using MasterCard, Visa, Discover, American Express or a Mets Gift Card.
SEASON TICKETS, TICKET PLANS AND GROUP TICKETS
Information on purchasing Mets Season Tickets, Ticket Plans and Group Tickets is available day-of-game at the Mets Ticket Sales Tables located inside Citi Field. Representatives are available to assist guests on the concourse in TBD location. Sales tables open no earlier than 1 hour and 30 minutes before first pitch, and close no earlier than the 3rd inning. Season Tickets, Ticket Plans and Group Tickets are also available by calling (718) 507-TIXX and at Mets.com.
MAIMONDES PARK
Mets and Cyclones tickets can be purchased at the Advance Ticket Office at 1904 Surf Avenue in Brooklyn. MasterCard, Visa, Discover, American Express, Mets Gift Cards and cash are accepted.
Maimonides Park box office hours, starting in March through the end of the season:
Non-game days: Monday-Friday: 10:00 a.m. to 5:00 p.m., Closed Saturday and Sunday.
Game days: Monday-Friday: 10:00 a.m. - until the end of the game. Saturday: 1:00 p.m. - until the end of the game. Sunday: 10:00 a.m. - until the end of the game.
PARKING POLICY FOR RAINOUTS
A Pre-Paid parking pass issued for a postponed or canceled New York Mets game will receive a voucher delivered to the original purchaser's My Mets Tickets account. Guests that purchase day of game parking upon arrival at Citi Field can receive a voucher by following the instructions on mets.com/parking. A parking voucher can be redeemed for a New York Mets regular season game for that same season, except where otherwise noted. A parking space is not guaranteed and is subject to availability.
PHONE
Tickets may be purchased over the phone by calling 718-507-TIXX using MasterCard, Visa, Discover, American Express or a Mets Gift Card.
TICKET AVAILABILITY
Each Mets ticket order is filled with the best seats available within a seating category (outside of seating areas that are set aside for Season Ticket Memberships or other package sales) at the time the request is processed. If no seats are available in the seating category requested, the order will be filled with the next best available seating category. Tickets for preferable seating locations may sometimes become available later as the game date approaches.
TICKET FEES
Non-refundable service fees are applicable to tickets purchased via the internet and phone.
TICKET SCANNING AND BALLPARK ENTRY
All single game tickets must be accessed digitally via the MLB Ballpark app or an individual’s My Mets Account on Mets.com/MyTickets. SMS Text tickets are available when purchasing at Citi Field Ticket Windows. PDF tickets are no longer available. Guests are encouraged to access and view their tickets prior to arriving at Citi Field. When using a mobile device please increase your screen brightness to expedite ticket scanning. Screenshots will not be accepted. For additional assistance with digital ticketing please visit Mets.com/digitaltickets or contact Ticket Services at 718-565-4360.
TICKET EXCHANGE AND REFUND POLICY
Tickets are not refundable, and may only be exchangeable in such cases where the ticket becomes a valid rain check (see Parking Policy for Rainouts/Rain Out Information), and then subject to the conditions cited on the ticket and at Mets.com/rain.
WILL CALL/WILL CALL DROP-OFF WINDOWS
Guests are not permitted to leave or drop-off tickets at any designated ticket window. All tickets intended for others must be forwarded digitally through the MLB Ballpark app or through a My Mets account on mets.com/mytickets. Guests that need assistance doing so can go to any designated Citi Field Ticket Window or call Ticket Services at 718-565-4360.
THEME NIGHTS
Guests looking to bring a group out for any Theme Nights with a special ticketed offer & giveaway item (if applicable) should contact the Group Sales Office at 718-507-TIXX, email [emailprotected] or visit mets.com/groups.
TOURS
On non-gamedays guests have the opportunity to take a private or public tour of Citi Field to get an insider’s look at the ballpark, allowing access to the most restricted, non-public areas. Gameday tours are also available. To purchase tickets and get more details about what is offered, available dates, pricing, and different tour options/packages, please visit Mets.com/tours or email [emailprotected].
TRANSPORTATION
See Parking/Transportation.
