Customer Support Strategy & Operations, Manager
Okta San Francisco, CA
Security verification
Okta San Francisco, CA
2 weeks ago
See who Okta has hired for this role
Security verification
Save job
Welcome back
Sign in to save Customer Support Strategy & Operations, Manager at Okta.
- Report this job
Direct message the job poster from Okta
RJ Albano
RJ Albano
Talent Acquisition at Okta, Inc.
Get to know OktaOkta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.
Join our team! We’re building a world where Identity belongs to you.
The Customer Support Operations TeamAs a member of the systems team within Customer Support Operations, you’ll be helping to maintain and scale our support systems. You’ll work cross-functionally with Support, Business Technology, and other teams at Okta to help them make informed decisions.
You’ll be involved from project inception to design through to project delivery, ensuring that the business requirements are documented and implemented delivering high-quality and relevant customer experiences.
The Customer Support Strategy & Operations, Manager OpportunityThe ideal candidate must be comfortable working with both highly technical and non-technical disciplines to ensure that program inputs and requirements are transformed into appropriate outputs and results. They should be able to identify, manage, and mitigate risks, and create repeatable processes allowing scale and leverage. This person must also have knowledge of Support and Services business processes and a desire to help build the infrastructure to enable an Enterprise Class service and support organization. We are looking for people who thrive in a fast-paced, dynamic environment and can take something from idea to execution with ease.
What You’ll Be Doing
- Owning key projects and initiatives for Support from inception to go live (including requirements gathering, documentation, and user acceptance testing).
- Drive requirements and implementation of operational and policy strategies, policies, workflow processes and standards.
- Establish and nurture collaborative relationships with stakeholders across IT, Support, and various departments to foster a culture of teamwork and enhance productivity.
- Maintain and extend the use of Salesforce and other support systems through ongoing collaboration with the business and technology teams on business requirements.
- Help to communicate systems changes to Support and be a central point of contact for questions.
- Act as the subject-matter expert and provide answers, guidance, and help to the Support teams.
- Manage production support systems issues, troubleshooting, and ensure business continuity.
What You’ll Bring To The Role
- Bachelor's degree in Business Administration or Information Technology or equivalent experience.
- Proven track record (5+ years) in customer support operations or a similar role, with a focus on strategy development, process optimization, and team leadership.
- 3+ years of experience with Salesforce Service Cloud.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and levels of the organization.
- Experience with Jira, Asana, Confluence, Zapier, PagerDuty, Tableau, or similar tools.
- An understanding of relational databases (MySQL, SQLite, PostgreSQL, SOQL).
- Familiarity with scripting languages (Python, Javascript, etc.) is a plus.
- Demonstrated project management skills with the ability to prioritize and manage multiple initiatives simultaneously.
- Strategic mindset with a passion for delivering exceptional customer experiences.
- Adaptability and resilience in a fast-paced and evolving environment.
Below is the annual base salary range for candidates located in California. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.
The annual base salary range for this position for candidates located in the San Francisco Bay area is between:
$128,000—$192,000 USD
What you can look forward to as an Full-Time Okta employee!
- Amazing Benefits
- Making Social Impact
- Fostering Diversity, Equity, Inclusion and Belonging at Okta
Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.
Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.
-
Seniority level
Not Applicable -
Employment type
Full-time -
Job function
Management and Manufacturing -
Industries
Computer and Network Security, Software Development, and IT Services and IT Consulting
Referrals increase your chances of interviewing at Okta by 2x
See who you know
Get notified about new Customer Support Operations Manager jobs in San Francisco, CA.
Sign in to create job alert
Similar jobs
-
Entry Level Customer Support Manager
Entry Level Customer Support Manager
Clear Concepts Management
Sausalito, CA
-
Guest Relations Manager
Guest Relations Manager
Accor
Berkeley, CA
-
****MULTI UNIT GENERAL MANAGER OAKLAND INTERNATIONAL AIRPORT ****
****MULTI UNIT GENERAL MANAGER OAKLAND INTERNATIONAL AIRPORT ****
Paradies Lagardère
Oakland, CA
-
Strategic Operations Manager, US&C Delivery
Uber
San Francisco, CA $101,000.00 - $112,500.00
-
Emerging Store Manager
Emerging Store Manager
Walgreens
Alameda, CA $43,000.00 - $68,850.00
-
Operations and Environmental Services Division Manager
Operations and Environmental Services Division Manager
City of El Cerrito
El Cerrito, CA $111,492.00 - $139,368.00
-
Emerging Store Manager
Emerging Store Manager
Walgreens
San Francisco, CA $43,000.00 - $68,850.00
-
Emerging Store Manager
Emerging Store Manager
Walgreens
San Francisco, CA $43,000.00 - $68,850.00
-
Site Superintendent
Site Superintendent
Ojjo, Inc.
San Rafael, CA
-
Emerging Store Manager
Emerging Store Manager
Walgreens
San Francisco, CA $43,000.00 - $68,850.00
-
Emerging Store Manager
Emerging Store Manager
Walgreens
San Carlos, CA $43,000.00 - $68,850.00
-
Manager of Ecommerce Customer Experience
Manager of Ecommerce Customer Experience
EMERGING BLUE
San Leandro, CA
-
Manager of Ecommerce Customer Experience
Manager of Ecommerce Customer Experience
San Leandro, CA
-
Senior Customer Support Specialist - Oakland, CA
Senior Customer Support Specialist - Oakland, CA
Uber
Oakland, CA
-
Workplace Experience Specialist
Workplace Experience Specialist
Braze
San Francisco, CA $75,000.00 - $80,000.00
-
OPERATIONS MANAGER
OPERATIONS MANAGER
NatureBridge
Sausalito, CA
-
Operations Manager
Operations Manager
Tishman Speyer
San Francisco, CA $85,000.00 - $95,000.00
-
Field Service Manager
Field Service Manager
Dexterity, Inc.
Redwood City, CA $90,000.00 - $150,000.00
-
Facilities Coordinator
Facilities Coordinator
ABM Industries
San Francisco, CA
-
Support Lead Part Time
Support Lead Part Time
Five Below
Alameda, CA $17.02 - $17.27
-
Age Appropriateness Vertical Lead, YouTube Trust and Safety
Age Appropriateness Vertical Lead, YouTube Trust and Safety
Google
San Bruno, CA $198,000.00 - $282,000.00
-
Sales and Business Development Lead (US)
Sales and Business Development Lead (US)
Talino Venture Studios
San Francisco, CA
-
Part-Time Assistant Manager - Level 1
Part-Time Assistant Manager - Level 1
BoxLunch
Daly City, CA
-
Launch and Integration TPM
Launch and Integration TPM
SPAN
San Francisco, CA $143,000.00 - $216,000.00
-
Support Lead Part Time
Support Lead Part Time
Five Below
Vallejo, CA $16.50 - $16.75
-
Sr. Manager, Business Development and Programs
Sr. Manager, Business Development and Programs
Sapphire Ventures
San Francisco, CA $100,000.00 - $150,000.00
-
Part-Time Assistant Manager - Level 1
Part-Time Assistant Manager - Level 1
Hot Topic
Daly City, CA
People also viewed
-
Part-Time Assistant Manager - Level 1
Part-Time Assistant Manager - Level 1
Hot Topic
San Bruno, CA
-
Key Holder
Key Holder
IT'SUGAR
San Francisco, CA
-
Part-Time Assistant Manager - Level 1
Part-Time Assistant Manager - Level 1
Hot Topic
San Mateo, CA
-
Retail Full Time Sales Lead, Fabletics (The Village of Corte Madera - Corte Madera, CA)
Retail Full Time Sales Lead, Fabletics (The Village of Corte Madera - Corte Madera, CA)
Fabletics
Corte Madera, CA $21.00 - $25.00
-
Retail Full Time Sales Lead, Fabletics (Broadway Plaza - Walnut Creek, CA)
Retail Full Time Sales Lead, Fabletics (Broadway Plaza - Walnut Creek, CA)
Fabletics
Walnut Creek, CA $21.00 - $24.00
-
Retail Part Time Sales Lead, Fabletics (The Village of Corte Madera - Corte Madera, CA)
Retail Part Time Sales Lead, Fabletics (The Village of Corte Madera - Corte Madera, CA)
Fabletics
Corte Madera, CA $21.00 - $25.00
-
Business Unit Finance Manager
Business Unit Finance Manager
Republic Services
San Francisco, CA $116,690.00 - $183,370.00
-
Program Manager, CX Operations Excellence
Program Manager, CX Operations Excellence
Coinbase
San Francisco, CA $121,125.00 - $142,500.00
-
AIRPORT OPERATIONS SPECIALIST II
AIRPORT OPERATIONS SPECIALIST II
Port of Oakland
Oakland, CA $8,249.00 - $10,218.00
-
Senior Program Manager, CX Programs
Senior Program Manager, CX Programs
Coinbase
San Francisco, CA $153,000.00 - $180,000.00
Similar Searches
- Operations Support Manager jobs 54,635 open jobs
- Customer Operations Specialist jobs 113,827 open jobs
- Client Services Manager jobs 60,261 open jobs
- Customer Team Lead jobs 169,135 open jobs
- Customer Service Manager jobs 255,392 open jobs
- Customer Manager jobs 458,484 open jobs
- Client Manager jobs 166,980 open jobs
- Director of Customer Service jobs 15,739 open jobs
- Business Development Manager jobs 168,144 open jobs
- Contact Center Manager jobs 39,974 open jobs
- Office Manager jobs 173,544 open jobs
- Head of Operations jobs 11,970 open jobs
- Regional Manager jobs 116,098 open jobs
- Customer Service Assistant jobs 165,435 open jobs
- Product Manager jobs 258,695 open jobs
- Administrator jobs 476,673 open jobs
- Customer Service Trainer jobs 81,840 open jobs
- Customer Success Manager jobs 157,573 open jobs
- Customer Service Specialist jobs 191,762 open jobs
- Marketing Manager jobs 145,613 open jobs
- Client Relationship Manager jobs 57,025 open jobs
- Senior Call Center Manager jobs 2,237 open jobs
- Account Manager jobs 152,491 open jobs
- Senior jobs 1,142,468 open jobs
- Manager jobs 2,003,890 open jobs
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore More