I would be honest with the clients, addressing the situation, a short piece about why it happened, a thank you to each customer for their loyalty, and then a couple of options to what the customers can use instead.
If you have a partner company or a competitor that you have a good relationship with, I would introduce your customers to them as goodwill. The customers will appreciate that and your competitor friend will also. Goodwill will come back to you.
Simply put, be yourself, be kind and be authentic. “Say what you mean, mean what you say, but don't say it mean.” As transparently as possible, tell all those involved as much as you are willing to reveal and say thank you for your time with them, show gratitude and offer to help in any way moving forward.
How do you tell your client you are leaving? ›Email Your Customers
Make sure you reach out to all of your customers as soon as possible and tell them about your store closing. You can use a plain text email, but make sure to redirect them to your online store and tell them that you will still be available to fulfilling online orders!
“There have been issues with our business relationship for some time now, and I think it's best to go our separate ways. I'm happy to help you find another service provider that would be the right fit for your needs.” “The company is moving in a new direction.
What is an example of a closing announcement? ›It is with a heavy heart that I share the news of the closing of our family business, Frabels Inc. After 81 years of operation, we have made the difficult decision to close our doors. Our last day of business will be on April 28th, 2023.
How to communicate business closure to employees? ›Express heartfelt gratitude to your colleagues, clients, and superiors for their support and collaboration throughout your time together. Share meaningful memories and achievements that highlight the positive experiences you've had. Offer well wishes for their future endeavors and invite them to stay in touch.
What to say to a client who is leaving the company? ›Stay calm, rational and polite. Give reasons for terminating the relationship, but keep emotion and name-calling out of the conversation. Follow-up with a phone call. You can start the process with an email, but you should follow-up with a phone call to talk your client through the process and answer any questions.
How do you close a sale or service? ›Toxic clients are generally not respectful, collaborative or available. You can try to set boundaries, but these are clients that you may want to consider firing. If that is the decision you make, keep a written record of all conversations. Document everything. Stay calm at all times and communicate clearly.
How to turn down business politely? ›Be honest: Don't make up excuses or try to sugarcoat things. Be tactful when explaining your perspective. Be respectful: Keep your tone polite, and avoid being overly critical. Be professional: This is not the time to vent about all of your grievances.
How to write a closing notice? ›
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